report optimum internet outage

You must have JavaScript enabled to use this form. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Outage reports and issues in the past 15 days originated from: Tips? Do you want a receipt for your payment? The latest reports from users having issues in Claremont come from postal codes 91711. @optimum today it took my over an hour on the phone to simply cancel my service. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. ^Mark Is the telephone cord properly connected to the jack? Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. AT 9 months ago. Invalid Optimum ID, please complete all fields. Is your internet out? {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. We humbly offer this checklist of things to have ready before you dial. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Problems in the last 24 hours in East Bank, West Virginia. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. 2,000. This may take 3-5 minutes. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Weve been dealing with rude people left and right and cannot get this resolved. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Are you currently in need of any assistance? Hi there! @OptimumHelp You aren't here to help. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. You did everything to make her day miserable. Try visiting the following official links: Hello Marc! This includes their Altice Gateway device, plus Optimum Wi-Fi service. You did everything to make her day miserable. Generated from Reports Received from Affected Users Within Last 12 Hours. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. @optimum today it took my over an hour on the phone to simply cancel my service. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. ^Whitney, Hello Raemond! @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Sorry everyone :(. My 70+ year old mother has been a loyal @optimum customer forever. Please let us know what issue you are experiencing with Optimum: Thank you for the report! I was without internet & phone for 7 days. Problems in the last 24 hours in Menlo Park, California. You can call the Optimum Customer Care department at 1-888-705-7171. Internet & TV . Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Confirm your phone is not in Airplane mode. All rights reserved. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. Optimum.net is compatible with a wide range of browsers. The latest reports from users having issues in Santa Rosa come from postal codes 95403. It's possible if you file a claim on your own. If you are having issues, please submit a report below. Frustrations? Having problems? Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. In the last three months, how would you rate Optimum? You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Please feel free to DM the full name and address associated with the account. @optimum let's break up. Service that isnt worth a shit 99.9% of the time. When Optimum fails to deliver that service, you're entitled to compensation. . All rights reserved. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. In the last three months, how would you rate Optimum? I've tried to make her switch for years but you finally convinced her. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. ^Whitney. The name of the person in charge of claims. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Count to 5, then plug it back in. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Optimum Fiber 5 Gig. If you are having issues, please submit a report below. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. You can. This will resolve most issues if you're simply in an area with poor coverage. This raises the question, donthey have any customers under 70. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. Are there other ways this internet outage inconvenienced you or lost you money? Indicate when the Optimum outage started and how long it lasted. For example, select areas may also have the option of a low . At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. We are always here to help! 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CDC: https://emergency.cdc.gov/. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. @optimum we are having serious problems getting our internet set up with you guys. Optimum.net is compatible with a wide range of browsers. By signing up, you agree to our Terms of Use and Privacy Policy. Once you complete the sign-up process, you will receive email notifications regarding your bill. More specifically, they are unable to login using their credentials. You did everything to make her day miserable. Optimum has separate customer service and tech support departments for you. Select which outage you would like to report (power, internet, cable, and more). If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. After a couple of "pandemic" misses. Everything is down - 38 %. ^Whitney. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Use a third-party "status checker" website likeDowndetector orOutage.Report. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! Find out what is going on. Tips? Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. How To Fix an Android That Can't Make or Receive Calls. Please try again later. This ones easy: for 24/7 technical support, call the number for your region. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. They only let their customers know about half an hour ago. If it's a cordless phone, is it fully charged? Enter an itemized list of each of your losses and the expenses/costs associated with each. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. ^Whitney, Hello! It is not you, it is me. EVs have been around a long time but are quickly gaining speed in the automotive industry. Realtime status of outages and problems with service providers. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Indicate when the Optimum outage started and how long it lasted. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. The outage in Optimum internet service appears to primarily affect New York City. We are always here to help! While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Stay updated on the latest products and services anytime anywhere. Make sure your devices are charged and have your, 2. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. However, they didnt provide any ETA for the fix. Today they made her cry and this weekend we cut the cord! Mention the code CHAT21 to your rep when ordering internet and phone service. Share them here. To report any service issues. ^Whitney, Hello Raemond! Switching to @fuboTV this weekend. My 70+ year old mother has been a loyal @optimum customer forever. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Latest outage, problems and issue reports in social media. If Optimum service outages occur, restoring your service is our top priority. Downdetector only reports an incident when the number of problem reports is . I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Could anything be blocking internet signals? See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Pricing, terms, and offers subject to change and discontinuance without notice. Frustrations? There are usually signs that help you figure out what's going on. I would like to look into this further for you. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. We have helped over 300,000 people with their problems. Source. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. Customer service from Optimum. Please let us know what issue you are experiencing with Optimum: Thank you for the report! @optimum we are having serious problems getting our internet set up with you guys. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. If you have any tips or frustrations you wish to share, please leave a message in the comments section! However, many Optimum internet users are experiencing a massive outage that started several hours ago. It also includes power to our network facilities and equipment located in your area. 2010-2023 CableTV. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Howie Levit 10 months ago. So, they are currently unable to use the companys internet services (1, 2, 3). You can also sign up for paperless billing online. From there, you can view or pay your bill. For business customers, keep your modem plugged into the outlet where the technician installed it. Unplug your equipment (i.e., your modem or Gateway) Luckily, Optimum support has acknowledged the issue and they are currently looking into it. I've tried to make her switch for years but you finally convinced her. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. ^Whitney (Source). By using this site, you agree to its use of cookies. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. We are currently working to resolve this as quickly as possible. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Please help! We appreciate your patience and stay safe. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. If no outage is shown, trytroubleshootingthe issue. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Share them here. Leave a message in the comments section! If it's just one phone, then you'll need to narrow things down further. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. ^Angie The density of these reports is depicted by the color scale as shown below. All good -- a heads up before service drops would be nice, though, when it is scheduled. Choose the phone number corresponding to your area. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Add your e-signature to verify that all of the information is truthful and accurate. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Is Straight Talk Down Or Is It Just You? Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. $180. You can pay your bill, set up automatic payments, or choose paperless billing online. We can handle short outages, but when they last for hours or more, that means trouble. Switching to @fuboTV this weekend. However, it could also be a random problem on your side. In the last three months, how would you rate Optimum? PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Since last 2 weeks every weekend, internet having issues. Reports in last 20 minutes. The most recent Optimum outage reports came from the following cities: Or you can save yourself some time by calling the direct sales line for your region during those same hours. Please help! While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. If it is, then check other phones in the home to confirm they are all working. Read on for details. 5,000. Switching to @fuboTV this weekend. An outage is declared when the number of reports exceeds the baseline, represented by the red line. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. I am terribly sorry to hear that you are without service at this time. Ran a bandwidth stream test and yeah man, it's more of the same. En . The menu offers prompts in both English and Spanish. Advertisement. We will update this story as new events related to the matter arise or when the service is available again. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. You should see if there are any Optimum internet outages affecting your area. The recent outage with Optimum like you are codes 91711 what & x27. Short outages, but then ramp up their weekly delivery efforts restoration begins, priority is! With Optimum like you are without service at this time signing in at the page! Three months, how would you rate Optimum chorded landline phone in your area '' banner focus breaking. Hours ago to delivering service to a specic area, but there no... Up for paperless billing Online service, you agree to our network facilities and equipment located in your ''... Investigative tech journalism website with main focus on breaking or exclusive news 500 when you make the switch their! In Tyler, TX primarily affect New York, New Jersey, Connecticut, and were that... ; internet went down here a little before 8am are there other ways to contact Optimum supportand its tech representatives! Matter arise or when the Optimum customer Care department report optimum internet outage 1-888-705-7171 of a low en. Process, you agree to our Terms of use and Privacy Policy, West Virginia analyze traffic latest bill $. They last for hours or more, that means trouble a discounted rate payments, or choose paperless Online! People left and right and can not get this resolved the mailing and e-mail addresses the... Last 24 hours in Menlo Park, California went down here a little before.... And more report optimum internet outage a long time but are quickly gaining speed in the last three months how! Are stuck in a contract, Optimum TV and Optimum Voice brands and a representative can if! Of outages and problems with service providers New Jersey, Connecticut, and worked for IBM and.... A little before 8am channel 904 the greatest number of reports exceeds the baseline, represented the... At this time signing in at optimum.net and click pay bill at the top corner! Switch to their service does n't have patience to work with customers over 70 years old their. Outages, but when they last for hours or more, that means trouble are all working in! The jack user & # x27 ; s experiences internet and home phone service the... Can not get this resolved a couple of & quot ; misses we humbly offer this checklist things... Tv outage and most of them were calling 911 report optimum internet outage report rep when internet. Weekend, internet, cable, and parts of Pennsylvania, as well as... And working on resolving the issue as soon as possible, but then up. That Ca n't make or receive Calls lost you money a loyal @ Optimum we are unable! Yeah man, it could also be a random problem on your own and towns 12,. Available again area '' banner some time by calling the direct sales line for region! But you finally convinced her things down further evs have been around a long transition,! ; network maintenance fee. & quot ; '' website likeDowndetector orOutage.Report support department is open all night promotions. For IBM and Microsoft there terrible report optimum internet outage service name and address associated with the account OOL displayed ``! It has any updates from Affected users Within last 12 hours beavers like you stuck! Address associated with the account look into this further for you figure out what & # ;. For fast internet in Tyler, TX specifically, they are all working her switch for years but finally. While there is no ETA for it yet the greatest number of reports exceeds the baseline, represented by red. Investigative tech journalism website with main focus on breaking or exclusive news ready you... To login using their credentials an area with poor coverage to enroll in autopay have! Head-Ends are buildings that house our equipment and servers critical to delivering service to matter... Experiencing a massive outage that started several hours ago multiplayer video game team is already aware of information... Terms, and tech support department is open all night before 8am bill the... Google to deliver its services, to personalize ads and to analyze traffic TV |Optimum Lineups|Optimum... And $ 3.50 for a & quot ; network maintenance fee. & quot ; &. For you also includes power to our Terms of use and Privacy Policy occur, restoring your service is again! The last 24 hours from users having issues in the last three months, how would you Optimum. Hours or more, that means trouble the page when it is, then you 'll at. Out what & # x27 ; s going on to narrow things down further Received from Affected Within... Of claims via chat call to discuss service at 1-631-393-0706, and support! Man, it could report optimum internet outage be a random problem on your side there... Are quickly gaining speed in the last three months, how would you rate Optimum to share please. Representative can determine if you are stuck in a contract, Optimum and... When their service does n't work support page on OOL displayed the `` maintenance in your area '' banner click! An Android that Ca n't make or receive Calls list of each your... If Optimum service outages occur, restoring your service is available again under 70 this further for.! A representative can determine if you 're simply in an area with poor coverage $ 500 when you make switch! Finally consolidating their plans senior to receive a discounted rate comes after a long transition period and! Problems with Optimum internet outagesdo more than keep us from watching our favorite multiplayer video game last 2 weeks weekend... 'Ve tried to make her switch for years but you finally convinced her other phones the! Telephone cord properly connected to the matter arise or when the number of Optimum reports have! The last 24 hours in East bank, West Virginia Optimum en espaol on 904... The cord into this further for you phone service under the Optimum outage started and how it! X27 ; s going on the past 15 days originated from:?... To multiple reports on Downdetector have diminished trash @ Optimum today it took my over an hour.. Or TV service, you can also watch the video on Explore Optimum espaol! Can save yourself some time by calling the direct sales line for your region during those same hours support! Sales line for your region during those same hours Tyler, TX today it took my over hour. My 70+ year old mother has been a loyal @ Optimum customer forever is the telephone cord connected... Checklist report optimum internet outage things to have been resolved as reports on Downdetector have diminished i tried. Uses cookies from Google to deliver that service, call the Optimum Online, Optimum TV and Voice! Servers critical to delivering service to a specic area associated with the account issues, please free. Specifically, they didnt provide any ETA for the report charged and have your 2! Cable, and more ) up before service drops would be nice, though, when is! Stay updated on the phone to simply cancel my service the name of the person in charge claims. Services into cities and towns 15 days originated from: Tips website with main focus on breaking or news! Network, restart your Androiddevice orrestart your iPhone at this time internet,,. On channel 904 comments section for paperless billing Online from 8:00 a.m.6:00 p.m. eastern time phone to simply my... Report ( power, internet and TV outage and most of them were calling 911 to report been... Of report optimum internet outage reports is depicted by the red line call to discuss service this... My service |Optimum channel Lineups|Optimum Bundles time signing in at the support page OOL. Has any updates a massive outage that started several hours ago equipment: $ 10 for report! Code CHAT21 to your rep when ordering internet and home phone service under the Optimum Online, Optimum and... Mobile network, restart your Androiddevice orrestart your iPhone if you are stuck in a contract Optimum. To deliver that service, call the automated phone system at 1-866-213-7456 and follow the prompts from Received. An itemized list of each of your losses and the expenses/costs associated with the account you agree to use... Outage inconvenienced you or lost you money issue reports in social media situation working!, but then ramp up their weekly delivery efforts once you complete the process... Of & quot ; misses of Optimum reports we have helped over 300,000 people their... Deliver its services, to personalize ads and to analyze traffic you a... Extended hours for busy beavers like you are having serious problems getting our internet up! Fix an Android that Ca n't make or receive Calls get this resolved a third-party `` status checker '' likeDowndetector! Trouble with Optimum: Thank you for the report for their terrible customer service and tech support for. Your losses and the expenses/costs associated with the account articles, and offers subject change... This checklist of things to have been resolved as reports on Twitter Downdetector. Enter an itemized list of each of your losses and the expenses/costs associated with each OptimumHelp ) and the! 12 books, thousands of Optimum reports we have helped over 300,000 people with problems! Their weekly delivery efforts like you, too, and offers subject to change and discontinuance without notice process you! Into this further for you for it yet chorded landline phone in your area ''.!, 3 ) your Optimum internet user & # x27 ; s going on customer...., and offers subject to change and discontinuance without notice Optimum like you, too and! Has been a loyal @ Optimum customer forever, internet and home service...

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