what is a junior ticket ticketek

Promoters sometimes request that a number of tickets be held for promotional purposes. I had the opportunity to study abroad in Australia during the summer of my Junior year. Can I purchase tickets through the mobile site? Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Ticketek may charge a reasonable fee for the replacement of tickets. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. What happens if my tickets do not arrive in time? If your session time expires, you will receive a notification and will be required to access the site again. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. Tickets can be purchased via our website here, or over the phone on 1300 722 515. My tickets have not arrived after a reasonable amount of time, what do I do? Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Ticketek routinely mismanages ticket processing which should be simple. <> As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. What are the different types of Ticketek Gift Vouchers? You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. No, the credit card pre-fill feature simply gives you the option to save your card details. Will AFL Membership dining have a priority system in place to access tickets? To do this, please check the 'keep me signed in' box when you log in. How do I update my credit or debit card details once they have been saved? In most cases, tickets must be returned to the place where they were purchased. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Postponed and Cancelled Events. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. The email may have been filtered by a spam filter. Invitee A starts purchasing two seats from hold. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. How can I get Ticketek to sell tickets to my event? If magnified, the display may be blurry. Don't worry though, until you finalise your purchase the value will remain on your voucher. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. We also regularly monitor our ticketing system for suspicious transactions. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Going to an event with a social club, company, school, family or friends? %PDF-1.5 The original expiry date still applies to any balance remaining on your voucher. Can I change to Refundable tickets after I've bought my tickets? Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. Please ask your friend to check their junk mail. Where do I redeem my Ticketek Gift Voucher? Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. These tickets are released when not required by the promoter and generally given to us to sell to the public. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Restricted view refers to seats that have restricted viewing of the stage or event. Don't forget to bring your ezyTicket to the event. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? Ticketek Gift Vouchers look just like a regular Ticketek ticket. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! What will happen if the barcode is sent to a non-smartphone? In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Sign In is displayed at the top of the 'My Events' section. Set up your My Ticketek account, or check the details in your existing account. When tickets are no longer available the event will be displayed as Allocation Exhausted.". This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Why does the app ask to use your current location the first time it's opened? The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? An administration fee of $10 will be charged. Limitations on number of tickets purchased. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. We liaise closely with event organisers on matters related to ticket scalping. What are the reasons I can request a refund if I have purchased Refundable tickets? General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. How do I add my mobile tickets to my Ticket Wallet? If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? You will receive an Order Confirmation via email immediately. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. They will be assigned the next two seats along (next to Invitee A). Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? You can find information on how to access your Mobile Membership through the AFL Live App here. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. Can I request a refund if I accidentally selected the Refundable tickets option? If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Your barcode to access tickets is generated upon your renewal. What is my online AFL Membership account? They must present the relevant concession documentation at point of purchase and upon entry to the ground. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. Note that Mobile Ticket delivery may not be available for every event. All refunds for cancelled or rescheduled events are managed by Ticketek directly. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. The Ticketek app was also reportedly glitching, stopping people from . Where can I get more information about privacy for Friend Spotter? Refer to specific details at each venue regarding accessing the stadium/park. How long are my friends seats placed on hold? Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. All members will have access to buy at the same time. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. Systems are in place at every venue to ensure that each ticket barcode can only be used once. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. You are required to present your credit/debit card and photo I.D. Refunds must be requested no more than 60 days after the event date. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. No, we cannot refund the additional charge for the Refundable tickets. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. How do I make a wheelchair or Accessible Seating booking? We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. No, there will not be a priority system in place for AFL Members dining in 2023. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Don't worry! They will be assigned the seats nearest the original purchaser. Replacement cards cost $10. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. All rights reserved. Will the Mobile Ticket scanners at venues work through phone covers? When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. What if a show is cancelled or postponed? Your AFL online account allows you to access all information regarding your 2023 AFL Membership. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. We will be in contact with you within two business days of receipt of this information. You now have the option to have your sign in details remembered for your next visit. When can I request a refund if I have purchased Refundable tickets? You will then be able to add more tickets to your shopping basket and pay for all tickets at once. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. We'll now show you the tickets which have been allocated to you based on your selections. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. Will I be required to pay to reserve a seat? Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . How does Ticketek remember my preferences when I return? Your region is identified by your IP address. General <> to collect tickets. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Ensure your contact and personal details are correct. If there is no connectivity at the venue, can Passbook tickets still be accessed? From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Print this PDF as this will be your access to the event. There was a problem with the email server that the message was sent to. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 endobj All rights reserved. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). My Ticketek; Gift Vouchers; Refunds, Payments and Exchanges. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? How do I check the balance of my Gift Voucher? The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Do I need to add to Passbook to gain entry into the venue? Ticketek's Group Bookingscan help you plan your next excursion. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. When you book online you cannot choose the location of your seat. Am I able to 'top up' my Ticketek Voucher with more credit? Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am How do I add my mobile tickets to the Ticket Wallet? If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. We recommend that you confirm with your venue whether they have an existing ticketing agreement. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). Why does Ticketek want to access my Facebook details? Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. You will need to provide some form of ID so that the staff can access your Ticketek account details. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). The example above is for an adult barcode. Tap "Add to Passbook" at the bottom of your mobile ticket. Can I request a partial refund on my purchase if I have selected Refundable tickets? Tickets will not be issued to persons other than the credit/debit card holder. to then often have to go to their desk at the venue to follow up the issues. ezyTicket - your ticket is emailed to you in PDF format. Find out more about. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} You will get an error message if you enter the Voucher ID incorrectly. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. What happens if I purchase multiple tickets and haven't received them all? The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. General Terms and Conditions When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. How will I know when my content is personalised? Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. 3 0 obj If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Yes - there should be no issue using a phone that has a clear screen protector. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Select an event category type from the Genre drop-down menu and click 'GO'. Yes, you are able to use multiple Ticketek Gift Vouchers. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. www.accc.gov.au. The Payment Form will display detailed information on your ticket purchase. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . You can select a quantity of tickets in more than one price type e.g Adult, Child etc. If you do not receive your club of support pack please contact the club directly. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. The email account that the message has been sent to is closed. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. How do I subscribe to receive My Ticketek emails and/or SMS? Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. There was a spelling mistake in the email address entered. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html However, some events will have unreserved seating where it is first in, best seats. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Do I need to be logged in to see 'My Events' and if so how do I know? Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue.